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Absolutely wonderful friendly team, fantastic with children, I first brought my son to David Austen at the age of 2 after going to another high street optician who said they had no concerns. In fact he needed a very high prescription. If we ever have any problems, breakages or queries they are always very quick to help! I would highly recommend and thank All the team at David Austen.
The high professional standards at David Austen Optometrists are well known. Added to that I have just experienced superb customer service from Jenny and the whole team. I broke my spectacles at 7am yesterday, new frames were on order by mid-day, delivered within 24 hours, I was phoned at 2pm and the lenses reglazed into the new frames and all done by 3pm today – less than 36 hours from accident to complete replacement. And at a good price too. Superb service. Gold stars all round.
Thorough examination and explanation of results using the latest equipment. Excellent after sales service too, no quibbles sorting out my varifocal prescription. They worked tirelessly and professionally to resolve my specific problem; never once did I feel they would let me down.
I take this opportunity to thank you very much after skilfully examining my eyes and then taking appropriate timely action to refer me to the eye clinic. I have been consulting your father and then yourself for the last 35 years and I am absolutely satisfied with the professionalism shown by both of you.